DOGLUX
RETURNS & SHIPPING FOR DOGLUX NATURAL PET CLEANING PRODUCTS
Returns & Exchange Policy
We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
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Discounted items are final and cannot be returned or exchanged
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Returned items must be returned in original packaging
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Returned items must have no visible signs of wear or use To initiate a return or exchange:
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Go to the contact page
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Enter name, Email, Subject, and message in the boxes provided
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We will get back to you as soon as we can
Shipping Policy
PLEASE NOTE: Due to Covid-19 International Shipping may take longer than expected.
Thank you for visiting and shopping at Doglux. The following are the terms and conditions that constitute our Shipping Policy. Shipping & taxes are calculated at checkout
Shipping starts from:
New Zealand - $5.00 NZ Rural $8.00 3-5 business days
Australia $25 - 1-2 Weeks
Rest of the world - please contact me directly at doglux.nz@gmail.com
Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone, Many Thanks Kristine Chapman