Returns & Exchange Policy


We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

      Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged  

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear or use                                                                                                                                                                                                                                      To initiate a return or exchange:

  • Go to the contact page 

  • Enter name, Email, Subject, and message in the boxes provided

  • We will get back to you as soon as we can                                                                                                                                                                                                                                           


Shipping Policy

PLEASE NOTE: Due to Covid-19 International Shipping may take longer than expected.

Thank you for visiting and shopping at Doglux. The following are the terms and conditions that constitute our Shipping Policy. Shipping & taxes are calculated at checkout

Shipping starts from:

New Zealand - $5.00 NZ Rural $8.00 3-5 business days 

Australia $25 - 1-2 Weeks 

Rest of the world - please contact me directly at

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone, Many Thanks Kristine Chapman