TERMS & CONDITIONS

LAST UPDATED: JANURARY 27th, 2020

This Privacy Policy was last updated on and is effective as of January 27th, 2021. 

 

This website is owned and operated by Kristine Chapman the creator of Doglux products. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Natural cleaning products for dogs. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. 

 

GOODS AND SERVICES WE SELL

Doglux shampoos are the ultimate way to pamper your dog, leaving them clean and healthy.

By creating hardworking, highly effective shampoo products for dogs, removing harmful or unnecessary 

chemicals, the Doglux ethos will be to put the dogs and their owner's health first and give them the choice to shop clean. 

 

Doglux products are kinder to the environment these products help preserve the environment by significantly reducing the pollution they could produce. One of the main obstacles to environmental consumption is a high price for Eco-friendly products, Doglux provides a reusable forever tin for the dry dog deodoriser and up-cycled compostable packaging for the cleansing shampoo bar preventing plastic pollution from single-use bottles and keeping the product cost-effective.

 

​Customers have greater transparency in the products they purchase, including knowing where their products come from and what their ingredients are and a shorter ingredient list, this information can be obtained on the doglux.nz website under ingredients.

 

REFUND, RETURNS & EXCHANGE POLICY

We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

​Please note the following exceptions to our return and exchange policy:

 

  • Discounted items are final and cannot be returned or exchanged  

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear or use  

  • Freight costs for returned items are the responsibility of the customer   

                                                                                                                                                                 To initiate a return or exchange:

Go to the contact page on doglux.nz website. Enter name, Email, Subject, and message in the boxes provided.

We will get back to you as soon as we can 

SHIPPING POLICY

The following are the terms and conditions that constitute our Shipping Policy. Shipping & taxes are calculated at checkout, Shipping starts from $5.00 New Zealand, from $8.00 NZ Rural. 

 

​Shipment processing time: 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS & LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all 

Intellectual Property Rights related thereto, are the exclusive property of Kristine Chapman. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Kristine Chapman, be liable for any 

indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, 

damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

To the maximum extent permitted by applicable law, Kristine Chapman assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

 

RIGHT TO CHANGE & MODIFY TERMS

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.